Frequently Asked
Questions
Cancellation Policy
Once an order is placed, it goes directly to processing with our fulfillment team, and unfortunately, we are unable to modify any order details after this point. If you change your mind or need assistance, please reach out to our customer service team via chat as soon as possible.
If your order has not yet entered processing, we may be able to cancel it, but please note that cancellations are not guaranteed.
If your order has already been processed or shipped, please complete a Return Request form to arrange a return once the package is delivered.
Return Policy
It's important to us that you're happy with your TuxMat purchase. If you're not entirely satisfied, you can return it within 30 days from the date of delivery and we’ll cover the return shipping costs. Refunds are issued to the original payment method after the return has been processed at our warehouse. Returns can be requested via our Return Request form.
Condition of Return
To ensure a smooth return process, kindly note that the product must be returned in an unused condition. Please inspect the item thoroughly, checking for any signs of wear, dirt, or alterations. Retain the original packaging, including tags and accessories, as it contributes to the safe return of the product.
Warranty
TuxMat offers a non-transferable limited lifetime warranty against manufacturing defects for the vehicle the mats were purchased for. Exclusions include wear and tear, damage caused by incorrect cleaning methods or chemical contamination (i.e. gas, bleach), vehicle accidents, modifications, or incorrect installation. When a replacement mat cannot be offered to eligible warranty claims due to lack of availability, store credit will be issued instead. To make a warranty claim, please complete our Warranty Request form and a customer service representative will contact you.